Booking, Cancellation, and Refund Policy
Our Role as an Intermediary
welcometoseville.com (Eduardo Ballesteros Santa María) acts as an affiliate and intermediary for the tourist activities offered by third-party providers. We do not organize, manage, or process any bookings, payments, changes, or cancellations.
All bookings made through the widgets on this site constitute a direct contract between you and the corresponding third-party provider.
How to Manage Your Booking (Changes, Cancellations, or Inquiries)
For any management related to your reservation (including, but not limited to, schedule changes, cancellations, or refund requests), you must contact the provider directly.
When your reservation is completed, the provider will send you a confirmation voucher. This voucher is your proof of purchase and contains all the necessary contact information (phone and email) to manage your booking.
General Cancellation Policy
The specific cancellation policy (e.g., “free cancellation up to 24 hours in advance”) is set by the provider and is specified in the description of each tour and on your confirmation voucher.
Weather Policy
If the provider cancels an activity due to extreme weather or unsafe conditions, they will contact you directly using the details you provided during booking. The provider will then be responsible for processing a full refund or rescheduling your activity.
Refunds
All refunds are processed exclusively by the provider, using the same payment method you used. The processing time is typically 3 to 10 business days after the provider has confirmed the refund.
Disclaimer: welcometoseville.com does not handle any payments or refunds. We are not responsible for any disputes. All communication regarding your booking must be handled through the contact details provided on the voucher issued by the provider.
