Cancellations

Cancellation conditions are specified in the description of each tour.

Once you have made your reservation, you will receive a voucher with all the details of your reservation. On this voucher you will see the contact information (phone and email) to which you can contact to cancel the excursion.

Most of the activities run smoothly in case of rain or bad weather.

If the weather conditions are extremely bad and the activity is cancelled, you will be contacted by phone or email. In that case, the full amount of the reservation will be refunded.

Once the cancellation is confirmed, you will receive a refund through the same payment method you used, usually within 3 to 10 days.